Shipping Policy – SFCOVER

Last Updated: 02/03/2026

1. Overview

At SFCOVER , we strive to process and ship your orders as quickly as possible. This Shipping Policy explains our shipping methods, delivery times, and related policies. By placing an order with us, you agree to the terms outlined below.

If you have any questions about shipping, please contact us at service@sfcover.com .

2. Processing Time

All orders are processed within [1-3] business days (Monday–Friday, excluding public holidays).

Orders placed after [12:00 PM] on a business day will begin processing the next business day
Orders placed on weekends or public holidays will begin processing on the next business day

For custom orders: Processing time is [5-10] business days, depending on the complexity of the order. Custom order processing times will be communicated to you at the time of purchase.

During peak seasons (e.g., holidays, sales events), processing times may be slightly longer. We will notify you if any significant delays occur.

3. Shipping Methods & Delivery Times

We offer the following shipping options. Delivery times are estimates and are not guaranteed unless otherwise stated.

Shipping Method	Estimated Delivery Time	Notes
Standard Shipping	[5-10] business days	Most economical option
Express Shipping	[2-4] business days	Faster delivery, available for most locations
International Shipping	[10-20] business days	May vary by destination and customs clearance

Please note:

Delivery times are calculated from the date your order is shipped, not from the date the order is placed
Delivery times are estimates and may vary due to carrier delays, weather conditions, or other factors beyond our control
We are not responsible for delays caused by the shipping carrier or customs clearance

4. Shipping Rates

Shipping rates are calculated based on the following factors:

Destination (domestic vs. international)
Shipping method selected (standard, express, etc.)
Order weight and dimensions
Order value (free shipping thresholds may apply)

Domestic Shipping (within [Your Country]):

Order Value	Shipping Cost
Under [Amount]	[Amount]
[Amount] and above	Free

International Shipping:

Shipping costs for international orders are calculated at checkout based on destination and package weight. Rates will be displayed before you complete your purchase.

5. Order Tracking

Once your order is shipped, you will receive a shipping confirmation email with:

Tracking number
Carrier name
Link to track your shipment

Please allow [24-48] hours for tracking information to update after you receive the confirmation email.

If your tracking number shows “delivered” but you have not received your order, please:

Check with neighbors or household members
Contact the carrier directly
Reach out to us within [7] days of the “delivered” status so we can assist

6. Domestic Shipping

For orders shipped within [Your Country] , we use the following carriers:

[Carrier 1, e.g., USPS]
[Carrier 2, e.g., FedEx]
[Carrier 3, e.g., UPS]

At checkout, you will see available shipping options and estimated delivery times for your location.

PO Boxes: We can ship to PO Boxes via standard shipping methods. Express shipping may not be available for PO Box addresses.

7. International Shipping

We ship to select countries worldwide. If your country is not available at checkout, please contact us, and we will do our best to accommodate.

For international orders, please note:

Customs Duties & Taxes: Any customs duties, import taxes, or brokerage fees imposed by your country are the responsibility of the customer. These fees are not included in our shipping charges and are collected by the carrier upon delivery or billed separately.
Customs Delays: Customs clearance procedures may cause delays beyond our estimated delivery times. We have no control over customs processing times.
Prohibited Items: Some countries have restrictions on certain textile materials. Please check your local regulations before ordering. We are not responsible for orders seized or delayed by customs.
Undeliverable Packages: If a package is returned to us due to an incorrect address provided by the customer, refusal to pay customs fees, or failure to pick up from the carrier, we will issue a refund minus the original shipping cost and any return shipping fees incurred.

We recommend contacting your local customs office for more information on duties, taxes, and import restrictions before placing an international order.

8. Shipping Restrictions

We do not ship to the following locations:

[List any restricted countries or regions, if applicable]
PO Boxes for express shipping (if applicable)
Freight forwarders (may be restricted depending on your policy)

If you use a freight forwarder, please note:

We are not responsible for any damage, loss, or delays once the package is delivered to the forwarder’s address
Any issues after delivery to the forwarder must be resolved with the forwarder directly

9. Lost, Damaged, or Delayed Shipments

We take great care in packaging your order, but issues can occasionally occur during transit.

Issue	What to Do
Package marked “delivered” but not received	Contact us within [7] days of delivery date. We will assist with a carrier investigation
Package lost in transit	Contact us within [14] days of the last tracking update. We will file a claim with the carrier
Package damaged during shipping	Contact us within [7] days of delivery with photos of the damaged package and product. We will arrange a replacement or refund
Significant delay beyond estimated delivery	Contact us, and we will check with the carrier for updates

For lost or damaged shipments:

We will work with the carrier to resolve the issue
Refunds or replacements will be issued after the carrier investigation is complete (typically [7-14] business days)
We are not responsible for lost packages that show “delivered” status when tracking is confirmed

10. Incorrect Shipping Address

Please double-check your shipping address before completing your order. We are not responsible for orders shipped to an incorrect address provided by the customer.

If you realize you entered an incorrect address:

Contact us immediately at service@sfcover.com with your order number and the correct address
If the order has not yet been shipped, we will update the address free of charge
If the order has already been shipped, we cannot change the address. The package may be returned to us, and you will be responsible for any reshipping costs

If a package is returned to us due to an incorrect address:

We will contact you to arrange reshipment
Reshipping fees will apply
If you prefer a refund, original shipping charges are non-refundable

11. Order Cancellations

You may cancel your order for a full refund if:

The order has not yet been processed or shipped
The item is not a custom order

To cancel an order, please contact us as soon as possible at service@sfcover.com with your order number.

Once an order has been shipped, it cannot be canceled. Please refer to our Return Policy for instructions on returning an item after delivery.

12. Shipping During Holidays & Promotions

During peak shopping periods (e.g., Black Friday, Christmas, major sales events), processing and shipping times may be longer than usual. We will do our best to communicate any delays and appreciate your patience.

We recommend placing holiday orders at least [2-3] weeks in advance to ensure delivery by your desired date.

13. Contact Us

If you have any questions about your order, shipping status, or this Shipping Policy, please contact us:

Email: service@sfcover.com
Order Support: Please include your order number in all correspondence for faster service

For urgent shipping inquiries, please reach out as soon as possible so we can assist you promptly.

📌 Quick Summary for Customers

Item	Details
Processing Time	[1-3] business days
Custom Orders	[5-10] business days (or as communicated)
Domestic Shipping	[5-10] business days (estimate)
International Shipping	[10-20] business days (estimate)
Free Shipping	On orders over [Amount] (domestic)
Tracking	Provided via email after shipment
Customs Duties	Customer responsibility for international orders
Lost/Damaged	Contact within [7-14] days for assistance