Refund and Returns Policy

Last Updated: 02/03/2026

1. Overview

At SFCOVER , we take pride in the quality of our textiles. We want you to be completely satisfied with your purchase. If for any reason you are not, this Return Policy outlines how to return an item and what to expect.

By placing an order with us, you agree to the terms below. If you have any questions, please contact us at service@sfcover.com .

2. Return Eligibility

To be eligible for a return, all of the following conditions must be met:

Time Frame: You must initiate the return within 14 days of the delivery date. Returns requested after 14 days will not be accepted.
Condition: The item must be unused, unwashed, and in its original condition. It must be free from odors (including smoke, pet hair, perfume), stains, wrinkles caused by use, or any signs of wear.
Packaging: The item must be returned in its original packaging, including any tags, poly bags, or inserts.

Non-returnable items include:

Custom-made or personalized items (including custom sizes, colors, or designs)
Gift cards
Final sale items (clearly marked at the time of purchase)
Items that have been washed, altered, or damaged by the customer

If you are unsure whether your item is eligible for return, please contact us before shipping it back.

3. Custom Orders

Custom orders are non-returnable and non-refundable.

Because custom items are made specifically to your measurements and specifications, they cannot be resold. Please carefully review all measurements, colors, and details before submitting your custom order.

If your custom order arrives damaged or defective, please contact us within [7] days of delivery with photos showing the issue, and we will arrange a replacement or refund as appropriate.

4. Damaged, Defective, or Incorrect Items

We carefully inspect every item before shipping, but issues can occasionally occur. If you receive an item that is:

Damaged during transit
Defective (e.g., manufacturing flaw)
Incorrect (wrong item, color, or size compared to your order)

Please contact us within [7] days of delivery at service@sfcover.com with:

Your order number
A clear photo showing the issue (for damaged or defective items)
A photo of the packaging (if damaged in transit)

We will review your case promptly. If approved, we will provide one of the following:

A full refund to your original payment method
A replacement item (if available)
A store credit

We will cover return shipping costs for damaged, defective, or incorrect items.

5. How to Initiate a Return

To start a return, please follow these steps:

Step 1: Contact us at [Your Email Address] within 14 days of delivery, with your order number and the reason for the return.

Step 2: We will respond within [1-2] business days with return instructions, including the return address.

Step 3: Pack the item securely in its original packaging (if possible) and include your order number inside the package.

Step 4: Ship the return using a trackable shipping method. Return shipping costs are the responsibility of the customer, unless the return is due to our error (damaged, defective, or incorrect item).

Return Address:

[Your Return Address]

Please note: Returns sent without prior contact or without tracking may not be accepted. We are not responsible for returns lost in transit when shipped without tracking.

6. Return Shipping Costs

Return Reason	Who Pays for Return Shipping?
Changed mind / no longer wanted	Customer
Ordered wrong size or color by mistake	Customer
Item did not fit as expected	Customer
Item arrived damaged	SFCOVER
Item is defective	SFCOVER
Wrong item received	SFCOVER

For returns due to customer error (changed mind, size issues, ordering mistakes), return shipping costs will not be refunded. We recommend using a trackable shipping service, as we cannot process refunds for returns that are lost in transit.

7. Refund Process

Once we receive your return, please allow [5-7] business days for inspection.

Approved Refunds: Refunds will be issued to your original payment method. Depending on your bank or credit card issuer, it may take an additional [3-10] business days for the refund to appear in your account.
Partial Refunds: If the item shows signs of use, missing original packaging, or is not in original condition, a partial refund may be issued at our discretion.
Non-Refundable Fees:
Original shipping charges are non-refundable
Return shipping costs paid by the customer are non-refundable

If you have not received your refund after [15] business days, please contact your bank first, then reach out to us if needed.

8. Exchanges

We do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style:

Return the original item following the return process above (return shipping at your cost)
Place a new order for the desired item

This is the fastest way to ensure you receive the correct item without delay.

Note: Exchanges are not available for custom orders.

9. International Returns

For international orders, the same 14-day return window applies. Please note:

Return shipping costs are the responsibility of the customer unless the return is due to our error
Customs duties, taxes, or brokerage fees for return shipments are the customer’s responsibility
International return shipping times may vary; we recommend using a trackable shipping method

We are unable to refund any customs duties, taxes, or fees paid at the time of original purchase.

10. Refusal of Return

We reserve the right to refuse a return if:

The return is requested beyond the 14-day window
The item shows signs of use, washing, damage, or odors
The return was initiated without prior contact
The item is a custom order (unless damaged or defective)

If a return is refused, we may ship the item back to you at your expense, or we may deduct a restocking fee of up to [20%] to cover processing and handling.

11. Contact Us

If you have any questions about our Return Policy, or if you need help initiating a return, please reach out:

Email: serivce@sfcover.com
Order Support: Please include your order number in all correspondence for faster service

📌 Quick Summary for Customers

Policy Item	Details
Return Window	Within 14 days of delivery
Eligible Condition	Unused, unwashed, original packaging
Custom Orders	Final sale — not returnable
Damaged / Incorrect	Contact within 7 days for free replacement or refund
Refund Time	5-7 business days after receipt
Return Shipping (Customer Error)	Customer pays
Return Shipping (Our Error)	We pay
Original Shipping Charges	Non-refundable